F.A.Q & POLICIES
CANELLATIONSHad a change of heart?! we get it. Our cancelation window is 2 hours after purchase.
Every garment/product in the store is "Custom or Personalized" merchandise. Due to the custom nature of the store items, We are unable to cancel products after 2 hours of placing your order.
After the 2 hours pass, your order will start the sewing fabrication process. When this fabrication starts, we are unable to cancel your order or issue any refunds.
Stopping the creation of custom items, during fabrication times, may potentially damage or deplete stock for other pending projects.
However, if your order is not in production yet we can cancel your order and fully refund you.
If your order is already in production we can refund you up to 45% of your purchase + shipping cost.
COLOR DISCLAIMER - IMPORTANT PRODUCT INFORMATIONNot all computer monitors are calibrated the same. Colors may display differently on your monitor than what is actually. I do my best to make sure the image on the product listing is identical to the image you order, however small variations in color can and will occur. The images are as accurate as possible. However, different monitors may cause colors to vary slightly.
CUSTOMS and IMPORT TAXES (Outside US)
The buyer must follow on his tracking package.
The buyer must pay customs and duties in his country and release his item/s.
refusal to pay will cause your item to return to us. we are not responsible for return packages. buyer must pay re-shipping if we receive his package.
HOW DO I TRACK MY ORDER?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.
WHEN WILL I GET MY ORDER
Please note that all items take a few days to ship out, as they are all custom made per your order. I cannot guarantee delivery dates for holidays or special occasions. If you have something of that nature, please give us a shout before you order.
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Wholesale: You can contact us directly through the site with wholesale inquiries. We do not offer consignment in any case.
Any questions, just give us a shout. Thanks!